Terms & Conditions

These Terms govern your relationship with the operator of the Power Slots online casino made available to UK players via pawerslot.com (project identifier: Power Slots). By registering an account or using the services, you confirm that you have read, understood, and agree to be bound by these Terms. These Terms are effective from 1 January 2026 and replace all previous versions for players located in the United Kingdom.

Definitions

In these Terms, unless the context requires otherwise:

Operator means ProgressPlay Limited, which operates the Power Slots brand available at pawerslot.com, holding a remote gambling licence from the UK Gambling Commission (account number 39335) for UK players and a licence from the Malta Gaming Authority (MGA/B2C/231/2012) for non-UK players.
Site means the website and any mobile or other versions of Power Slots accessible via pawerslot.com and associated URLs, including the UK project instance Power Slots.
User or Player means any natural person who accesses the Site and/or opens and uses a real-money or play-money account.
Account means a registered user account opened in your name with the Operator for the purpose of participating in gambling services on the Site.
Games means any casino, slots, live casino, table games, or other gambling products offered on the Site from time to time.
Bet or Wager means any sum of money staked on the outcome of a Game, including real-money and, where applicable, bonus funds.
Bonus means any bonus balance, free spins, cashback, or other promotional benefit credited to your Account under a promotion or loyalty scheme.
Promotion means any offer, campaign, tournament, competition, loyalty or VIP programme advertised on the Site or via direct communications.
Payment Method means any debit card, e-wallet, bank account, voucher, or other means you use to deposit or withdraw funds.
Regulator means, for UK players, the UK Gambling Commission; and, for non-UK players, the Malta Gaming Authority.
ADR Provider means an approved Alternative Dispute Resolution body, currently eCOGRA, that may independently review certain disputes between you and the Operator.
Self-Exclusion Schemes means GamStop and any internal self-exclusion tools made available on the Site.

Account Registration

Eligibility and Age Verification

To open and use an Account on pawerslot.com under the Power Slots project, you must:

be at least 18 years of age (or higher if required by the law of your place of residence) and legally permitted to gamble;
be physically located in Great Britain when placing bets under the UK licence;
not be self-excluded via GamStop or any internal self-exclusion facility on the Site;
not be resident or located in a restricted country, including but not limited to the United States of America, France, Germany, Italy, Spain, Turkey, and Australia.

We will attempt to verify your age and identity electronically at or shortly after registration. If automatic verification fails, we will require you to provide acceptable KYC documents (such as ID, proof of address, and, where necessary, payment method evidence). Until verification is completed your Account may remain frozen and you will not be permitted to gamble or withdraw funds.

Customer Due Diligence and Affordability

In line with UK anti-money laundering and safer gambling requirements, and taking into account regulatory expectations following a 2022 UK Gambling Commission regulatory settlement relating to ProgressPlay Limited, we apply robust customer due diligence and ongoing monitoring. This may include:

requests for additional documents at any time, including source-of-funds and source-of-wealth evidence;
affordability checks when your deposits or losses reach internal thresholds (for example, around £500 per month or such other amounts as we notify);
temporary suspension or limits on your Account while we review information provided.

If you do not cooperate with our requests, provide incomplete or inaccurate information, or if we have concerns about affordability, fraud, or money laundering, we may refuse to open an Account, restrict activity, or suspend or close your Account, and we may withhold or return funds in accordance with applicable law and these Terms.

Account Integrity and Security

You may open only one Account with Power Slots for the Power Slots project. You must:

ensure all information you provide is complete, accurate, and kept up to date;
keep your login details and password strictly confidential and not share them with any third party;
immediately notify us if you suspect that your Account has been compromised.

You are responsible for all activity on your Account unless we have failed to take reasonable care. We may apply additional security measures (such as enhanced verification or device checks) but you remain primarily responsible for maintaining the security of your access credentials.

Betting & Gameplay Rules

Placing Bets and Game Rules

All bets and participation in Games on pawerslot.com are subject to these Terms and any Game-specific rules displayed on the Site. When you click a relevant button (such as "Spin" or "Place Bet"), you are making an offer to place a bet that is accepted when it is registered by our servers. Minimum and maximum bet limits are determined by each Game and/or by us and are shown within the Game interface or cashier.

Bets placed after a Game round has closed, or after a technical error, may be declared void and stakes returned.
Where a Game is interrupted due to technical issues, the outcome recorded on our systems will prevail; if a round cannot be completed, we may void the round and refund your stake.
We reserve the right to refuse all or part of any bet, or to limit the maximum potential payout, where required for regulatory, technical, or risk-management reasons.

Fair Play, Prohibited Conduct, and VPN Use

You must use the Site solely for personal entertainment and must not engage in any form of dishonest, abusive, or illegal conduct, including:

using automated systems, bots, or software to gain an unfair advantage;
collusion with other players or exploiting obvious errors in Game design or operation;
creating multiple Accounts or impersonating another person;
using offensive, racist, sexist, or otherwise abusive language in live casino chats or other communication channels.

Use of VPNs, proxies, or commercial IP services to hide or misrepresent your location is strictly prohibited. If we detect VPN or similar tools, we may, in accordance with our regulatory obligations and current policy, close your Account, confiscate winnings obtained while such tools were in use, and return only your remaining deposit balance, subject to any lawful deductions (such as chargebacks or fees).

Responsible Gambling and Self-Exclusion

We support responsible gambling and are fully integrated with the national GamStop self-exclusion scheme, as required by the UK Gambling Commission. If you register with GamStop, or activate any internal self-exclusion tool we provide, you must not attempt to create or use an Account until the self-exclusion period has expired. We may also apply limits, time-outs, or additional checks if we identify signs of gambling-related harm. Our partnership with responsible gambling organisations, including BeGambleAware, informs our approach but does not replace your responsibility to gamble within your means.

Bonus Terms

General Bonus Conditions

Bonuses and promotions offered on pawerslot.com, including those associated with the Power Slots project, are governed by these Terms and the detailed Bonus Policy available on the Site (including at any URL designated as the "Bonus Policy", such as pawerslot.com/bonus-policy). By accepting a Bonus or entering a Promotion, you agree to the specific terms presented with that offer and to the Bonus Policy.

Each Bonus will state eligibility requirements, activation steps, bonus amount or free spins, and any applicable wagering requirements and Game restrictions.
Unless otherwise stated, Bonuses are intended for recreational play only and may not be used in a manner that we consider to be abusive, irregular, or contrary to the spirit of the promotion.
Where real-money and bonus funds coexist in your Account, we will apply a clear and transparent order of play, as set out in the Bonus Policy and promotional terms.

Wagering Requirements and Time Limits

Bonus funds and any winnings derived from them may be subject to wagering requirements before they can be withdrawn. The applicable wagering requirement, time limit for completion (for example a specified number of days from the date of credit), maximum bet per spin or round while wagering is in progress, and any Game weighting will be clearly stated in the relevant promotional terms or Bonus Policy.

Different Games may contribute differently towards wagering requirements; some Games may be excluded entirely.
If you do not complete the wagering requirements within the stated timeframe, the Bonus and associated winnings may be forfeited.
We may adjust wagering structures from time to time to reflect regulatory guidance or operational needs; any such changes will not affect Bonuses already accepted, save where required by law or regulation.

Bonus Abuse and Combining Promotions

You must not engage in Bonus abuse or irregular play, including but not limited to: placing low-risk or hedged bets, using strategies that guarantee profit regardless of outcome, collaborating with other players to exploit promotions, or deliberately triggering technical or Game malfunctions. If we reasonably suspect Bonus abuse, we may withhold, cancel, or reclaim Bonuses and associated winnings, adjust balances, and/or close your Account in line with these Terms and regulatory expectations.

Unless expressly permitted, Bonuses and Promotions cannot be combined; only one active offer may apply to a single deposit or period.
Where Promotions are combined or overlap, the order of application will be determined by us and explained in the relevant promotional communications.
For the avoidance of doubt, the Bonus Policy forms part of these Terms; in the event of any inconsistency, the more protective provision for the Player, consistent with UK consumer law, will prevail.

Payments & Withdrawals

Deposit Methods and Conditions

Deposits to your Account may be made using accepted Payment Methods, which can include debit cards, selected e-wallets, bank transfers, and other methods made available from time to time. All deposits for UK players under the Power Slots project are processed in GBP (unless expressly stated otherwise) and may be processed by ProgressPlay Limited and/or Babaloo Limited, each operating in accordance with PCI DSS payment security standards.

You may only use Payment Methods that are registered in your own name; use of third-party Payment Methods is prohibited.
We may set minimum and maximum deposit limits per transaction or per period, as shown in the cashier.
Deposited funds appear in your Account once authorised by your Payment Method provider; we do not accept any liability for delays caused by third-party providers.

Withdrawals, Fees, and Processing Times

Before approving a withdrawal, we may conduct security, KYC, AML, and affordability checks. We reserve the right to require proof that the Payment Method used for withdrawal belongs to you. Subject to those checks and any regulatory requirements, we aim to process withdrawal requests within a reasonable time as indicated in the cashier (for example within a few business days), after which banking or payment provider timescales will apply.

We may impose minimum and maximum withdrawal amounts; any such limits will be displayed in the cashier or relevant help pages.
We may charge a withdrawal processing fee as set out in the cashier or applicable policy; any such fee will be made clear before you confirm your request.
We may decline or reverse a withdrawal request and return funds to your Account or original Payment Method where required by law, regulation, or these Terms (for example in cases of suspected fraud, chargeback, or Bonus abuse).

Refunds, Chargebacks, and Balance Management

Deposits are generally non-refundable once used to place bets. In exceptional circumstances, and where we consider it appropriate and lawful (for example where a Game is declared void or where we identify an error), we may cancel bets, adjust balances, or refund stakes. If you initiate a chargeback or payment dispute, we may suspend your Account, recover any winnings credited in reliance on the disputed payment, and share necessary information with payment providers, regulators, and other relevant bodies.

We may hold your funds in a manner consistent with the UK Gambling Commission's customer funds protection rating applicable to ProgressPlay Limited, as described on pawerslot.com and/or the UKGC public register. We do not act as a bank and no interest is payable on funds held in your Account.

Limitation of Liability

Service Availability and Technical Issues

We use reasonable skill and care to provide a secure and fair gambling environment on pawerslot.com, including implementation of 128-bit SSL encryption and other security measures. However, access to the Site and Games may be affected by factors beyond our control, such as internet connectivity, device performance, and third-party service providers. While the platform and game library are hosted on a mature ProgressPlay infrastructure, we do not warrant that the Site will be uninterrupted, timely, or error-free, or that its performance will meet particular benchmarks (such as specific page-load or Core Web Vitals thresholds).

If a technical failure affects a Game, our records will be final as to the outcome. In cases where the Game outcome cannot be reliably determined, we may void the affected bets and refund the stake to your Account. We shall not be responsible for any loss of data, profit, or opportunity resulting from such interruptions, provided we have acted with reasonable care and in accordance with our regulatory obligations.

Limitations and Exclusions

To the maximum extent permitted by law:

our total liability to you arising out of or in connection with your use of the Site, whether in contract, tort (including negligence), or otherwise, will not exceed the higher of (a) your net deposits to your Account over the preceding 90 days, and (b) the amount of the relevant bet or stake in dispute;
we are not liable for any indirect, consequential, or special loss or damage, or for loss of profits, business, or data, even if foreseeable;
we are not responsible for failures of telecommunication services, internet access, or equipment used by you or third parties.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under UK law. These Terms do not affect your statutory rights as a consumer under applicable UK legislation.

Intellectual Property Rights

All intellectual property rights in and to the Site, including but not limited to the Power Slots brand, logos, domain name pawerslot.com, software, databases, text, graphics, user interface, Game titles, audio-visual content, and underlying source code, are owned by or licensed to the Operator and its licensors. You acquire no rights in any of these materials other than the limited right to access and use the Site and Games for personal, non-commercial entertainment purposes in accordance with these Terms.

You must not copy, reproduce, distribute, modify, adapt, translate, publicly display, or create derivative works from any part of the Site or its content without our prior written consent or the consent of the relevant rights holder.
You must not reverse engineer, decompile, disassemble, or otherwise attempt to obtain the source code of the software used to provide the Site or Games, except to the extent permitted by applicable law and then only after giving us prior written notice.
Any unauthorised use of our intellectual property may result in civil and/or criminal proceedings, and we reserve all rights and remedies available at law and in equity.

Privacy & Data Protection

We process your personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018, and in line with our Privacy Policy as published on pawerslot.com and updated from time to time. By using the Site and opening an Account, you acknowledge that we will process your personal data for purposes including account management, age and identity verification, anti-money laundering and affordability checks, payment processing, responsible gambling, regulatory reporting, and customer support.

We may share your personal data with third parties where necessary for these purposes, including payment processors (such as Babaloo Limited and ProgressPlay Limited), identity and credit reference agencies, GamStop and other self-exclusion schemes, regulatory authorities (such as the UK Gambling Commission and Malta Gaming Authority), law enforcement agencies, and our ADR Provider (currently eCOGRA) in the context of dispute resolution. For full details of how we collect, use, store, and protect your data, and your rights as a data subject, please refer to the Privacy Policy on pawerslot.com. In the event of any conflict between these Terms and the Privacy Policy regarding data processing, the Privacy Policy will prevail.

Changes to Terms

We may update or amend these Terms from time to time, for example to reflect changes in law, regulatory guidance, technical or security developments, or our business operations. The current version of the Terms will always be available on pawerslot.com, and the effective date will be indicated at the top of the document.

Where changes are material and may affect your rights or obligations, we will take reasonable steps to notify you in advance, such as by email, on-site notifications, banners, or pop-up messages when you log in or before you place further bets.
If you do not agree with any updated Terms, you must stop using the Site, close your Account, and withdraw any available real-money balance (subject to these Terms and any ongoing investigations or regulatory requirements).
Your continued use of the Site after the effective date of the updated Terms will constitute your acceptance of those changes.

Termination & Suspension

By You

You may close your Account at any time by following the instructions in the Account section of the Site or by contacting customer support. Before closure, you should withdraw any available real-money balance, subject to completion of any necessary verification checks. Closure of your Account does not affect any obligations or rights accrued prior to the date of closure.

By Us

We may suspend or terminate your Account, or restrict your ability to place bets, deposit, or withdraw, where we reasonably believe that:

you have breached these Terms, including any Game rules or Bonus conditions;
you have used a VPN, proxy, or other technology to mask your location or circumvent self-exclusion, territorial, or age restrictions;
there are concerns regarding fraud, money laundering, terrorist financing, problem gambling, or affordability;
you have initiated chargebacks or disputes in bad faith, or used Payment Methods that are not your own;
you have opened multiple Accounts or allowed another person to use your Account.

Consequences of Termination or Suspension

Where we suspend or terminate your Account, we will act in accordance with our regulatory obligations and these Terms. Depending on the circumstances, we may:

return your remaining real-money balance to an appropriate Payment Method, subject to legal and regulatory requirements, including AML checks;
withhold or confiscate Bonuses and associated winnings in cases of Bonus abuse, irregular play, or breach of promotional terms;
confiscate winnings obtained in breach of territorial, self-exclusion, or VPN restrictions, and return only the underlying deposits where lawful;
retain funds if required by law, regulation, or at the direction of a Regulator or law enforcement agency.

We will, where reasonably practicable and lawful, notify you of the reasons for suspension or termination and any steps required to resolve the issue, unless we are prevented from doing so by legal or regulatory constraints.

Governing Law & Jurisdiction

For players using the Power Slots project while located in Great Britain, these Terms and any disputes arising out of or in connection with them are governed by and shall be construed in accordance with the laws of England and Wales.

If you have a complaint, you must first contact our customer support team, who will acknowledge and attempt to resolve the issue in line with our internal complaints procedure.
If you remain dissatisfied after exhausting our internal process, you may refer an eligible dispute relating to the gambling transaction (but not matters of regulatory policy) to our ADR Provider, currently eCOGRA, in accordance with their rules.
The courts of England and Wales shall have non-exclusive jurisdiction over any legal proceedings arising from these Terms, without prejudice to your rights under applicable consumer protection legislation to bring proceedings in the courts of your place of residence, where such rights apply.

For players outside Great Britain, the gambling services may be provided under the Malta Gaming Authority licence (MGA/B2C/231/2012). In such cases, specific local terms and conditions and governing law provisions may apply as published on pawerslot.com or related sites. However, this document is specifically tailored to UK-facing operations under the UK Gambling Commission licence 39335.

Contact Information

If you have any questions about these Terms, your Account, or our services, you should contact us using the customer support channels provided on pawerslot.com.

Customer Support: accessible via live chat and/or online contact forms available on the Site, typically through the "Support", "Help", or "Contact Us" sections when you are logged in.
Complaints and Disputes: initial complaints should be submitted to customer support, clearly marked as a complaint and including all relevant details; if unresolved, you may escalate within our internal process and, where eligible, to the ADR Provider (currently eCOGRA) as explained in the Governing Law & Jurisdiction section.
Regulatory Information: details of ProgressPlay Limited's UK licence (account number 39335) are available on the UK Gambling Commission public register; you may consult that register for up-to-date regulatory status and contact details.

Our contact details, including any dedicated email addresses, telephone numbers, and postal addresses for customer support or legal notices, may change over time. The most current information will be published on pawerslot.com, and you are responsible for checking those details before sending any formal communication.